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Maintenance Support:

As to the Warranty, Longshine Technologie Europe GmbH has established the following guidelines to provide customers with the best support.

•	New products sold by Longshine Technologie Europe GmbH carry 3 years limited warranty effective from the invoice date.
•	Warranty is void if the serial number is removed or tampered with.
•	Longshine Technologie Europe GmbH is not responsible for any product or material returned with physical damage, evident mishandling, evident misuse, illegal modifications, missing serial numbers, missing parts and/or improper packaging and therefore will automatically void the warranty.
•	The warranty is void for products found to be physically products to be found physically damaged, mishandled, or altered in any way.
•	DOA claims need to be made within 14 days from the product received date.
•	Customers must fill out a RMA request form and fax it back to Longshine Technologie Europe GmbH to issue a RMA number. RMA request forms can be found in the web site of Longshine Technologie Europe GmbH.
•	An RMA number must be visible on the outside packaging of all returned merchandise. Any returned merchandise without proper identification will be refused.
•	Longshine Technologie Europe GmbH may might release parts to the customers for replacement if a certified maintenance authorization is issued by Longshine Technologie Europe GmbH.

RMA REQUEST PROCEDURE:

STEP1.	Contact Longshine Technologie (Europe) GmbH to report RMA.
STEP2.	Customer must fill out the RMA form where marked “*”. The filled RMA form must be sent back to Longshine Technologie GmbH together with the machine.
STEP3.	A copy of filled RMA form should also be provided to the responsible sales personnel before sending back the machine to Longshine Tech. GmbH for inspection. FAX: +49 4102 40109
STEP4.	Longshine Technologie (Europe) GmbH maintenance includes: fully examination, diagnosis, parts replacement, and cleaning.
STEP5.	A brief inspecting report will be provided to the customer after the examination and the report will also be kept record in Longshine Tech. GmbH. All necessary cost for components replacement and service will be billed to the customer afterwards.

The 3 years limited warranty include:

WARRANTY PERIOD	MAINTENANCE		SHIPPING & HANDLING
WARRANTY PERIOD	PARTS	LABOR	CUSTOMER TO LONGSHINE	LONGSHINE TO CUSTOMER
First 3 years	FREE	FREE	PAID BY CUSTOMER	PAID BY LONGSHINE

NOTE: Longshine Technologie Europe GmbH must receive the defective materials or products before we can ship the replacements.

RMA FORMDownload pdf.

RMA request form:

Before returning equipment to LONGSHINE-POS, please make sure you complete this form in order to obtain an RMA number (returns number).
By submitting this document, you are agreeing to the terms and conditions of returns.
Please provide us with as many details as possible in the description of the fault(s) encountered, so that we can carry out the repair efficiently and with minimum delay.

As soon as we receive your request, we will return the document together with your RMA number.
When returning the material, please mark the RMA number clearly on the product packaging;

Any returned equipment with no clear RMA number will be systematically refused.

(Compulsory fields are marked with *)

COMPANY*
NAME*
ADDRESS*
RETURN ADDRESS (if different from above)
TEL*
FAX NUMBER
E-MAIL*
Please confirm email address*


PRODUCT DETAILS *			Example:
MODEL *
SERIAL NUMBER *

REASON(S) FOR RETURN *

Terms & conditions :
1.Any goods supplied by Longshine Technologie Europe GmbH that are found to be faulty 'out of the box' within 14 days of delivery will be picked up and returned to Longshine Technologie Europe GmbH at our cost. All other goods must be returned to Longshine Technologie Europe GmbH at your cost.
2.Products returned for failures covered by the warranty will be repaired and returned at no cost to you.
3.Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.
4.All non-warranty products returned to Longshine Technologie Europe GmbH for repair will incur a non-negotiable inspection, cleaning and handling fee of €35.00.
5. Goods damaged or lost in transit between your site and Longshine Technologie Europe GmbH will be your responsibility. You will be responsible to make claims directly with your chosen courier.
6.A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 5 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.

Standard Business Customer Terms & Conditions apply to all invoices.

I hereby accept the terms and conditions of return click here

Return address:
LONGSHINE Technologie Europe GmbH,
An der Strusbek 9, D-22926 Ahrensburg
Germany